Privacy Policy
1. Introduction
Horologion ("we", "us", "our") operates a watch repair and servicing atelier at 47 Sukhumvit Soi 31, Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand. This Privacy Policy explains how we collect, use, store, and protect personal information provided to us through our website or when visiting the atelier in person.
If you have questions about this policy or how we handle your data, contact us at [email protected].
2. Information We Collect
We may collect the following categories of personal data:
- Contact information: name, email address, telephone number — provided when you submit an enquiry form or contact us directly.
- Service information: notes about your watch (brand, reference, condition) provided to facilitate servicing. This is not personal data under most definitions but is associated with your contact record.
- Usage data: anonymised analytics data collected via cookies when you visit our website. See Section 5 for details.
We do not collect payment card details. Any payment at the atelier is processed in person by cash or bank transfer.
3. How We Use Your Information
- To respond to service enquiries submitted via the website contact form
- To communicate with you about a watch currently at the atelier
- To notify you when your watch is ready for collection
- To maintain our service records log (used to track pieces in our care)
- To improve our website using anonymised analytics data
We do not use your personal data for marketing communications without your explicit agreement, and we do not send newsletters or promotional material.
4. Legal Basis for Processing
We process personal data on the following bases:
- Consent: for optional analytics cookies, which you may accept or decline via our cookie banner.
- Legitimate interest: for responding to service enquiries and maintaining accurate workshop records for pieces in our care.
- Contract performance: for communicating with clients whose watch is currently being serviced at the atelier.
5. Cookies
Our website uses cookies to understand how visitors use the site. Essential cookies are required for basic site function. Analytics cookies are optional and require your consent. We do not serve targeted advertising and do not use marketing cookies.
Full details are in our Cookie Policy. You can manage your cookie preferences at any time via that page.
6. Data Retention
Enquiry and service records are retained for up to three years to allow us to reference past service history if you return with the same piece. After this period, records are deleted or anonymised. If you request deletion sooner, we will action this within 30 days (subject to any legal obligations to retain certain records).
7. Data Sharing
We do not sell, rent, or share personal data with third parties for commercial purposes. Data may be shared only in these limited circumstances:
- With service providers who assist us in operating the website (hosting, analytics), bound by data processing agreements
- Where required by Thai law or a legitimate legal obligation
8. Data Security
We take reasonable steps to protect personal data from unauthorised access, including secure HTTPS transmission for data submitted through our website, restricted access to service records within the atelier, and periodic review of our data handling practices.
No transmission over the internet is entirely secure. If you believe your data has been compromised, contact us at [email protected] immediately.
9. Your Rights
Under applicable Thai data protection law (PDPA) and, where relevant, international standards, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to processing based on legitimate interest
- Withdraw consent for optional data processing (e.g. analytics cookies) at any time
- Lodge a complaint with the relevant Thai authority
To exercise any of these rights, write to us at [email protected]. We will respond within 30 days.
10. Children
Our website and services are intended for adults aged 18 and over. We do not knowingly collect data from minors. If you believe a minor has submitted data to us, contact us at [email protected] and we will delete it.
11. Third-Party Links
Our website may contain links to external resources. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal data.
12. Policy Changes
We may update this policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy. For significant changes, we will display a notice on our website.