What Clients Tell Us

I brought in my grandfather's Seiko 5 — hadn't been serviced in at least twelve years. The team assessed it, explained exactly what they'd found (a dried-out mainspring and corroded battery contacts from an old leak), and gave me a written quote before doing anything. The watch came back running properly and I have a report showing the before and after readings. That level of transparency is what I hadn't found elsewhere in Bangkok.

My everyday quartz needed a battery and a clean — a simple job, but previous shops had scratched the case or left fingerprints on the crystal. At Horologion the case came back clean and the gasket had been properly inspected. The service note was a nice touch — something to keep alongside the watch papers.

Dropped off an ETA-based automatic that had been gaining badly. The full service took around a week, which is reasonable given it included complete disassembly. The amplitude reading after was significantly better than before, and the watch now keeps within reasonable daily variance. Turnaround was as quoted and collection was smooth. I would have liked slightly more detail in the written report on what specifically was replaced, but overall — competent work.

I wanted a new strap and to have an old acrylic crystal polished out — nothing complex, but I'd had shops refuse the crystal polish before. Horologion did it in the same visit. The result wasn't perfect (there was a chip near the edge that couldn't be fully removed) but they told me that upfront before starting, which I appreciated. Honest shop.

I was nervous about leaving my mother's vintage dress watch — a 1970s manual-wind that belonged to her. The team handled the conversation about it carefully and didn't oversell what the service could do for a piece that old. It came back running and they'd noted a worn click spring that I could address at a future visit if I wanted to. That kind of restraint is reassuring when dealing with something irreplaceable.

I had three quartz watches that needed battery changes and one with a cracked mineral crystal. Horologion handled all four in two visits — the quartz services were done next day, the crystal swap took a few more days to source. Communication throughout was clear and in good English. Easy to recommend to other expats who want work done carefully rather than quickly.